For anything about your account, credits, chats or deploys. Write from the email you signed up with so we can find your account quickly.
Signed in? Open Support in your settings and send us a request. Attach screenshots or files and keep every reply in one thread.
Every task the agent runs uses credits. On the Free plan your balance is topped up to 100 credits every day. Paid plans come with a monthly allowance instead of the daily cap. Current plans are on the Pricing page.
Open Settings → Billing and choose Manage plan. You can switch plans or cancel there. After cancelling, your plan stays active until the end of the period you have already paid for.
Unused credits can be refunded on request: in full within 14 days of purchase, or pro rata within the 30 days after that. Credits already spent on tasks or expert fees are not refundable unless the law gives you that right. Clause 9.2 of the User Agreement has the details.
Start in the order chat and try to settle it with the expert directly. If that does not work, either of you can ask us to mediate. We help both sides talk it through, but we do not act as an arbitrator.
Open Settings → General and choose Delete account, or email us from the address on your account. Your chats and files stay available for 30 days so you can download them, then they are deleted permanently.
The link to the chat or order, what you asked for and what happened instead. Screenshots help. We will never ask for your password.
Jobbit Ltd is registered in England and Wales, company number 14669887. Registered office: 124 City Road, London, EC1V 2NX.
We acknowledge complaints within 5 working days and aim to reply in full within 15.
